Legal

Grievance Redressal Policy

How complaints and grievances are received, acknowledged, resolved and escalated — as required under Indian law.

Effective date: July 19, 2026

Company: Digibeds Technologies Private Limited (“Digibeds”, “we”, “us”), India

1. Purpose

This Policy implements the grievance-redressal requirements applicable to Digibeds under the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (to the extent applicable), and the Digital Personal Data Protection Act, 2023, and provides a single clear route for complaints from users, customers, guests and the public.

2. Grievance Officer

Designation: Grievance Officer, Digibeds Technologies Private Limited, India.
Email: [email protected] (subject line: “Grievance”)
Phone: 08040265786

3. What You Can Raise

  • Complaints about content available through Digibeds services;
  • Data-protection grievances (access, correction, erasure, consent withdrawal) under the DPDP Act or other applicable privacy law;
  • Service, billing or conduct complaints not resolved through normal support.

4. Timelines

  • Acknowledgement of the grievance within 24–48 hours of receipt;
  • Resolution or a reasoned response within 15 days, or any shorter period mandated by applicable rules for specific categories;
  • Data-principal requests under the DPDP Act are handled within the timelines prescribed under that Act and its rules.

5. What to Include

Your name and contact details, the property or account concerned (if any), a clear description of the grievance, relevant dates, and copies of supporting material. This helps us resolve matters within the timelines above.

6. Escalation

If you are unsatisfied with the resolution, you may escalate: data-protection matters to the Data Protection Board of India (or your local supervisory authority, e.g. an EU/UK DPA), and other matters to the appropriate forum under applicable law. Nothing in this Policy limits your statutory rights.

Contact

Questions about this document: email [email protected] or call 08040265786. This document is part of the Digibeds legal framework — see the Legal Center for all policies.